This morning I got thrown out of the pain management clinic. I have no idea why - after five minutes talking, the consultant stood up, declared "I can't do this any more" and kicked me out of his office, slamming the door in my wake. I can be an absolute bastard sometimes, I know that. But I was being nice, not asking awkward questions, not expecting him to wave a wand and make it all better - everything a patient should be. Even worse, on top of all that, this particular consultant has a reputation for being "lovely" and "understanding".
To say I was rather upset is understating it. A nearby nurse apologised, looked over my file/notes, and lent me a TENS machine to be going on with. I like TENS, although the unit I have has rather loose voltage control knobs, so occasionally I've knocked them in my pocket and sent a rather painful shock into my spine. That's still better than not having it.
2nd Nov 2007, 12:25
| tags:rsicomments (26)
after plugging in - wait for it - a bluetooth adaptor.
why I can't just restart my usb and/or bluetooth subsystems, I don't know. why bother leveraging the power of BSD for your OS if you don't actually leverage that power?
2nd Nov 2007, 11:32
So, I thought, seeing as it's been some 20 days since my last attempt to buy new glasses, I'll phone the opticians and see what's what. What, it turns out, is that they didn't bother actually placing the order two weeks ago. That's right. They didn't place the order with Oakley, so of course my glasses aren't ready, because nobody had been asked to make them.
I was briefly speechless. Then I was very much speechful. There were questions, both rhetorical and otherwise, and there was shouting. Then there was a 50% refund. Some guy claiming to be the store manager said that they couldn't do that, but I really wasn't in the mood for people telling me what I could and couldn't do. I know for a fact that their PDQ machines can do refunds without customer present, so I made them do it while I was on the phone - seeing as I can't trust them to do anything when I'm not on the phone.
I have cost Vision Express well over a thousand pounds in the last three months. They don't make anything on the Oakleys anyway, and I'm now on my third pair. To be fair, if they hadn't screwed up so much, I'd have gone away happy and in focus - by the middle of august.
Good customer service isn't hard. It really isn't. I know. I've done it. What bothers me is, how come so few companies manage it? Howies, Smile, Wilkinsons (my local tea shop), Jarrolds, er, that's it. Even basic competency is almost too much to expect these days.
I must admit, I rather like this photo though.
I always get the red form.
18th Oct 2007, 17:13